Storytelling allows us to employ contextually relevant messaging across a variety of channels. More than using the right message and vehicle, we ensure the story achieves its specific purpose whether influencing your audience, increasing exposure and awareness, providing further education, or promoting a more favorable opinion of your brand.

Public relations

Content development and deployment

Video production and editing

Social strategy

Internal communications

New York Cider Association:

Bringing Cider Week to WNY

Considering that New York is the second-largest apple producer in the country, it comes as no surprise that Western New Yorkers love hard cider and embrace it as a part of the local food culture. Looking to break into the Western New York market to launch their inaugural Cider Week event, the New York Cider Association teamed up with FARM and Pathfinder.

Beyond the objective of generating event attendance, the New York Cider Association also made it their goal to further educate cider drinkers in the area about hard cider benefits and dispel common misconceptions along the way. As market researchers, Pathfinder set out to collect data for consumer perception of cider—including how it’s served and consumed.

The challenge in this campaign was to spread awareness of the event and spark interest for attendance. Further, FARM and Pathfinder needed to collaborate on the project to craft a cohesive campaign to entice and educate the local community.

Building upon existing brand standards, we updated creative and developed an integrated media campaign to help promote events across a ten-day period. FARM secured paid digital ads as well as television and radio broadcast, print, and social media coverage to optimize ROI.

The campaign was considered an “unprecedented success”—delivering a 50% boost in attendance compared to previous years’ events, and a measured 24% positive impact on consumer perception of hard cider. Cheers to that!

Client Testimonial:

“With FARM’s support on market research, media planning, public relations, design and content, the New York Cider Association was able to launch a promotional festival to unprecedented success, despite being in a new market for us. FARM helped us focus our resources on high ROI advertising channels, get the messaging right for the community, and measure the impact of our effort. Thanks to FARM’s advice and efforts on our behalf, Cider Week saw a 50% lift in attendance at key events staged in previous years, and a 24% increase in consumer understanding what hard cider is. What’s more, the entire team is curious, kind, and efficient. I look forward to working on future projects with FARM and would encourage anyone working on marketing in WNY in the farm-based food and craft beverage space to engage with them for optimal impact.”

Graycliff: Brand and Communications Evolution

Graycliff, a Frank Lloyd Wright property outside of Buffalo, New York, needed a brand refresh to drive visitor traffic. Upon analyzing their visitor surveys, we learned that Graycliff’s communications didn’t do enough to distinguish Graycliff from the Darwin D. Martin House—Wright’s other landmark Buffalo property. In addition to evolving Graycliff’s identity to convey a more contemporary look and feel, we expanded the narrative using video to highlight its rich history and deployed an aggressive PR campaign to earn local media coverage. The result has been a sustained increase in visitors.

Xtime: Spectrum Product Line

With their new product, Spectrum, Xtime wasn’t just launching a new, integrated service retention solution to dealerships, they were introducing an entirely new approach to driving owner loyalty. So we got to work on giving Spectrum its name, its story, and a bold identity that we tested through focus groups in four U.S. cities. The result was a dynamic and compelling launch campaign orchestrated in time for a key national convention.

Cox Automotive Brand, vAuto:

Storytelling in an Integrated Media Campaign

Leading automotive company vAuto has a long-standing reputation for innovative approaches to vehicle inventory management. Its new car inventory management product, Conquest™, uses third-party data to predict which competitors’ vehicles will perform best in the user’s market, resulting in faster-turning inventory for a dealership.

Knowing each dealer faces unique inventory challenges, vAuto wanted clients and prospects to hear how Conquest helps dealers improve their management strategies and see measurable improvements in performance. We advised vAuto to let its customers tell their stories, leveraging the power of positive endorsements from actual users.

Once vAuto selected top-performing dealer customers, we helped the company conduct on-camera interviews, directed the shoots, and edited the footage. The results were relatable, unscripted accounts of each dealer’s unique problems and how vAuto helped the speakers become heroes at their dealerships, generating leads and increasing profits. Leveraging the strategic advantage of this method of storytelling, we helped vAuto develop effective product positioning across multiple channels, including print placements, digital media, and direct marketing.

Our marketing efforts included the following mix of work:

  • Testimonial videos
  • Print ads
  • Digital ads
  • Targeted emails
  • Collateral
  • Product videos
  • In-product messages
  • Case studies
  • Social posts
  • Traditional public relations (press release and pitching)

Cox Automotive Brand, vAuto:

Profit Time Customer Testimonial Video

Leveraging peer endorsements to highlight the strength of a product or service is a proven way to influence the buying decision. And conveying user experiences through video often make a stronger impression on an audience compared to written testimonials. That’s been our winning approach to help our client, vAuto, to sell their vehicle inventory management software. Here, we edited interview footage with automotive dealer, Gary Wexler, to create a testimonial video that was totally unscripted without sacrificing polish.