How Gen Z Shoppers are Redefining Sustainability

Account Director

For Gen Z, Every Day Is Earth Day—and Brands Better Catch Up

April 22 is Earth Day, but for Gen Z, sustainability isn’t reserved for one calendar date. It’s a daily mindset, a lifestyle choice, and a loud demand aimed at the businesses they engage with. While they may not hold the highest spending power (yet), Gen Z shoppers wield something arguably more powerful: influence. They’re digital natives, and they’re shaping Gen Z shopping habits and shopping habits like never before.

This generation isn’t impressed by buzzwords or vague promises. They want real action—and they’re not afraid to speak up when they see something is off. For Gen Z shoppers, the shopping experience is about more than products—it’s about the brand’s values, practices, and commitment to sustainability. Brand loyalty isn’t just about how much a consumer likes a product or service anymore; it’s about whether the brand is aligned with their core beliefs.

Calling It Out in Real Time: Digital Activism

Gen Z consumers grew up online, and they know how to use their digital fluency to spark real-world change. When a brand slips up—say, by touting “eco-friendly” practices while engaging in wasteful manufacturing—it doesn’t take long for a TikTok callout to go viral.

Greenwashing? They’ll spot it. Hypocrisy? They’ll call it out. And thanks to social media’s reach, these moments can do more than just dent a reputation—they can directly impact purchasing decisions and product recommendations. Social commerce has made it easier for Gen Z shoppers to share their opinions, driving conversations that can shape a brand’s success or failure.

“Show Us the Receipts”: Demanding Transparency

For Gen Z shoppers, talk is cheap. They want brands to back up their claims with hard facts. Sustainability isn’t just a nice bonus—it’s a baseline requirement.

That means environmental reports, clear sustainability goals, third-party certifications, and honest progress updates. Gen Zers demand transparency, and if there’s no substance behind the story, they won’t buy in—literally. Gen Z shopping isn’t just about finding the best price; it’s about finding brands that are ethically and environmentally responsible.

Doing the Homework

This generation doesn’t blindly accept what a label says. It is second nature for them to gut check a purchase before checkout using apps like Yuka to assess a product’s health impact and Good On You to check a brand’s ethical and environmental rating.

They shop smarter because they have seen and learned the social benefits of taking a stand and caring deeply. They’re not just relying on traditional methods of product recommendations; they’re using digital tools to compare environmental impacts and ethical standards, making it easier than ever to vote with their wallets. And they have no problem skipping over a brand that isn’t putting in the same effort.


How Brands Are (Finally) Responding

Retailers are waking up to the fact that Gen Z shoppers don’t want perfection, they want authenticity, effort, and evolution. Here’s how some are rising to the challenge:

1. Prioritizing Transparency and Ethical Supply Chains

Brands are putting their values front and center, highlighting third-party certifications like Fair Trade, Non-GMO, and B Corp. They’re not just saying “we’re sustainable”—they’re showing how.

2. Leveraging Private Labels

Store brands have become a secret weapon. Retailers are using private label products to offer more affordable, sustainable options tailored to eco-conscious buyers. When done right, this checks both the value and values boxes for Gen Z consumers.

3. Swapping Greenwashing for Honest Journeys

Some companies are owning where they are—and where they’re going. Instead of pretending to be perfect, they’re sharing their sustainability goals and the steps they’re taking to improve. This level of transparency goes a long way with a generation that values progress over polish.

4. Shifting to Creator-Led Storytelling

Gen Z shoppers don’t trust businesses—they trust people. That’s why brands are moving away from scripted ad copy and embracing real voices—whether that’s through user-generated content or partnerships with eco-conscious creators.

It’s not about sounding corporate anymore. It’s about sounding human, relatable, and real. And when Gen Z shoppers see influencers they trust talking about a brand’s sustainability journey, they listen. This approach creates deeper connections, influencing purchasing decisions and building long-term brand loyalty.


Earth Day Isn’t a Campaign—It’s a Commitment

For brands hoping to connect with Gen Z consumers, here’s the deal: Earth Day can’t just be a marketing moment. If sustainability only shows up in your feed once a year—or only on a special product line—you’re missing the point. Gen Z shoppers are looking for real, everyday action. They want to see that sustainability is baked into how a company actually operates, not just sprinkled on top when it’s convenient.

Why does this matter? Because Gen Z’s influence is growing. They may not be the top spenders yet, but their purchasing decisions are shaping the future of consumer behavior. They are today’s trendsetters, and older generations are paying attention. The brands that are transparent, consistent, and action-oriented will build trust—and, in turn, brand loyalty—with Gen Zers who are increasingly dictating the shopping experience for the future.

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Kim McCarthy

Kim McCarthy

Account Director
Kim is an Account Director specializing in retail and promotional strategy. With a knack for understanding both consumer behavior and brand objectives, she thrives on creating impactful, results-driven campaigns. Outside of work, Kim is a proud mom of two and loves hanging out with her family, curling up with her Kindle, and indulging in a little retail therapy.
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