6 Proven ways to prevent customer churn and create customers for life
Prevent SaaS customer churn and boost loyalty with these 6 proven strategies. Say goodbye to lost customers and hello to lifelong advocates.
How we used data targeting, persona
How we used data
targeting, persona
profiling, and reporting to determine
profiling, and
reporting to determine
the go-to-market strategy for a suite of
the go-to-market
strategy for a suite of
automotive dealership software solutions.
automotive dealership
software solutions.
No successful marketing decision has ever been made on a hunch. It takes knowledge to move forward with confidence. So you can always speak from a position of strength rather than wonder.
Xtime, a Cox Automotive company, was primarily known to automotive dealers as a tool for service appointment scheduling. But dealers’ ability to influence customer retention extended across the entire spectrum of the service experience, from the initial outreach to the final vehicle delivery.
And Xtime wanted in.
So, while they began developing plans to launch a service retention solution that integrated scheduling with three other offerings, they wanted to know the market’s appetite for a full suite of products to best position their comprehensive offering.
Agency services:
Agency services:
Mining for insights
Conducting focus groups across the United States to document and study dealers’ perceptions, attitudes, and desires, we gathered the foundational knowledge to begin shaping Xtime’s go-to-market strategy.
Specifically, we used a statistical method called cluster analysis to produce market-informed personas cultivated directly from the quantitative data set. The resulting seven dealer personas included firmographic and psychographic data and a “fit” score based on their views of customer retention software from both Xtime and competitive products.
Stealth communication deployment
Stealth communication
deployment
Once Xtime updated their prospect list in Salesforce CRM with the new profile data, their sales staff was immediately able to enhance their lead nurturing efforts by deploying relevance-driven communications to convey the specific value that Xtime Spectrum™—a product we named and branded—could deliver to dealers. The information was also used to sharpen messaging in advertising and digital marketing campaigns.
Market opportunities
The market opportunity insights we unearthed have helped define the best product scaling potential with newly formed audience segments. Our findings have also cemented a research-informed view that Cox Automotive uses across products to drive business strategy, product development, and marketing execution. This includes knowledge of:
“The market opportunity insights FARM unearthed have helped
“The market opportunity
insights FARM unearthed
have helped define the
define the best product scaling potential …”
best product scaling
potential …”
“The market opportunity insights FARM unearthed have helped define the best product scaling potential with newly formed audience segments. Their findings have also cemented a research-informed view that Cox Automotive used across products to drive business strategy, product development, and marketing execution.”
Imagine the playground torments and
Imagine the playground
torments and missed
missed high-school dances our data
high-school dances our
data scientists had to
scientists had to endure–all
endure–all so you can
be the big cheese at
so you can be the big cheese at the
the reunion. Now can
we have our
reunion. Now can we have our
lunch money back?
Mike Tyson said, “Everybody has a plan
Mike Tyson said,
“Everybody has a plan
until they get punched in the mouth.”
until they get punched
in the mouth.” So,
So, let’s protect your choppers and
let’s protect your
choppers and knock your
knock your competition to the
competition to the
canvas instead.
Prevent SaaS customer churn and boost loyalty with these 6 proven strategies. Say goodbye to lost customers and hello to lifelong advocates.
All your historical data in Universal Analytics is going away in July 2024. These three tips will help you manage the transition and keep the data you need for future reporting.
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Prevent SaaS customer churn and boost loyalty with these 6 proven strategies. Say goodbye to lost customers and hello to lifelong advocates.
All your historical data in Universal Analytics is going away in July 2024. These three tips will help you manage the transition and keep the data you need for future reporting.
Want to save money on postage and enhance your customers’ mailing experience? Here’s an overview of the six USPS promotions for 2024 with reasons why the more mail you send, the more money you can save on direct mail campaigns.
Gone are the Mad Men days of massive budgets with limited accountability. Clients expect a measurable return on their marketing investment. See how a thoughtful and calculated approach to account strategy can influence strategic media planning and set your agency media team up for success.
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Finally, a marketing
newsletter you don’t
have to burn calories to read.
have to burn
calories to read.
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